Lead Teller: Customer Experience Coach

PNC Financial Services Group, Inc.; Denver, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Life insurance

Disability protection

401(k) with company match

Pension and stock purchase plans

Educational assistance

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller for the Denver, CO 6th & Broadway branch. The role focuses on coaching tellers, delivering a superior customer experience, and driving financial wellbeing. You will coach staff, manage daily branch operations, and participate in performance-related processes.

The position emphasizes customer-focused service, risk management, and effective communication. In-office role with comprehensive benefits and a strong store culture at PNC.

Qualifications

• Candidates should show ability to coach and mentor tellers and lead the team.
• Experience in customer-facing banking and sales-driven environments preferred.
• No degree required; related experience and certifications may be considered in lieu of education.

Responsibilities

• Coach, mentor and lead tellers to deliver a high-quality customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Engage customers and position PNC products to meet their financial needs.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller for the Denver, CO 6th & Broadway branch. The role focuses on coaching tellers, delivering a superior customer experience, and driving financial wellbeing. You will coach staff, manage daily branch operations, and participate in performance-related processes.

The position emphasizes customer-focused service, risk management, and effective communication. In-office role with comprehensive benefits and a strong store culture at PNC.