In-Office Lead Teller: Coach & Elevate Customer Experience

PNC Financial Services Group, Inc.; Littleton, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid time off

Job summary

PNC Financial Services Group, Inc. in Littleton, CO is seeking a Lead Teller to coach tellers, identify customer banking opportunities, and drive financial wellbeing. This in-office role emphasizes customer-focused service, accuracy in transactions, and effective use of technology to support customers.

You will mentor staff, support branch operations, and participate in performance management as part of a collaborative retail team. Prior teller or financial services experience is preferred.

Qualifications

• High school diploma or GED; no degree required.
• 1+ years of related teller or financial services experience.
• Ability to reference product knowledge to assist customers.

Responsibilities

• Lead and mentor tellers to deliver a unique customer experience.
• Identify banking opportunities during interactions and refer to branch staff.
• Educate customers on options for managing financial transactions.
• Assist Branch Manager with performance management and new hire processes.
• Ensure daily operations and maintenance transactions are completed accurately.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Sales Proactivity

Attention to Detail

Customer Needs

Coaching Others

Digital Awareness

Effective Communication

Fraud Prevention

Prioritization

Matrix Management

Problem Solving

Understanding Needs

Education

No Degree Required

Job description

PNC Financial Services Group, Inc. in Littleton, CO is seeking a Lead Teller to coach tellers, identify customer banking opportunities, and drive financial wellbeing. This in-office role emphasizes customer-focused service, accuracy in transactions, and effective use of technology to support customers.

You will mentor staff, support branch operations, and participate in performance management as part of a collaborative retail team. Prior teller or financial services experience is preferred.