Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Longmont (CO); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical benefits

401(k) with match

Paid holidays

Paid time off

Job summary

PNC Financial Services Group, Inc. in Longmont, CO seeks a Lead Teller to coach tellers, deliver a superior customer experience, and drive financial wellbeing for customers. The role focuses on identifying opportunities, educating customers on options, and referring to branch staff as needed.

Ideal candidates have 1+ years of related experience; Spanish speaking is preferred. This is an in-office position at the Twin Peaks branch with comprehensive benefits and incentive eligibility.

Qualifications

• 1+ years of related experience in banking or retail roles.
• Spanish language ability preferred.
• No degree required; combination of education and experience may be considered.

Responsibilities

• Coach, mentor and lead tellers to deliver a strong customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Educate customers on alternatives and leverage branch resources and technology.
• Support branch manager with performance and hiring processes.
• Ensure daily operations and transactions are accurate and compliant.

Skills

Customer Service

Proactive Sales

Identifying Opportunities

Leveraging Technology

Coaching Others

Client Loyalty

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Longmont, CO seeks a Lead Teller to coach tellers, deliver a superior customer experience, and drive financial wellbeing for customers. The role focuses on identifying opportunities, educating customers on options, and referring to branch staff as needed.

Ideal candidates have 1+ years of related experience; Spanish speaking is preferred. This is an in-office position at the Twin Peaks branch with comprehensive benefits and incentive eligibility.