Senior Teller & Customer Experience Leader

PNC; Birmingham (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Pension

Stock purchase plan

Dependent care reimbursement

Educational assistance

Wellness program

Paid holidays

Vacation days

Job summary

PNC is seeking a Lead Teller based in Birmingham, AL to coach tellers and deliver a differentiated customer experience while expanding wallet share. This in-office role emphasizes coaching, referrals, and leveraging technology to meet customer needs.

The position focuses on risk management, adherence to policies, and teamwork within the Retail Banking organization. Strong customer service and operational excellence are required.

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
• Roles at this level typically do not require a university / college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes.
• Adheres to all policies and procedures, ensuring teller and branch daily operations and maintenance transactions are completed efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based in Birmingham, AL to coach tellers and deliver a differentiated customer experience while expanding wallet share. This in-office role emphasizes coaching, referrals, and leveraging technology to meet customer needs.

The position focuses on risk management, adherence to policies, and teamwork within the Retail Banking organization. Strong customer service and operational excellence are required.