Senior Teller & Client Experience Leader

KeyBank; Pittsburgh (Allegheny County); Hybrid; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Pittsburgh is seeking a Lead Teller to be a problem solver, trusted advisor, and branch resource. You will manage teller operations, coach staff, and ensure accurate cash handling and client service, while guiding customers to bankers for deeper financial wellness conversations.

This role requires a high school diploma and at least 3 years of client relationships and cash handling experience. You will work in-person, support scheduling, maintain compliance, and contribute to a

Qualifications

• Minimum of 3 years superior client relationship skills.
• Minimum of 3 years cash handling experience.
• Proficient with Windows PCs and calculators.
• Notary license preferred.

Responsibilities

• Lead teller responsibilities including scheduling and coaching.
• Resolve complex client servicing issues and refer to a Banker as needed.
• Ensure branch compliance with regulatory, security, and audit controls.
• Promote bank products and services to clients.

Skills

Leadership

Customer service

Cash handling

Staff coaching

Scheduling

Regulatory compliance

Notary license

Education

High School Diploma / GED

Job description

KeyBank in Pittsburgh is seeking a Lead Teller to be a problem solver, trusted advisor, and branch resource. You will manage teller operations, coach staff, and ensure accurate cash handling and client service, while guiding customers to bankers for deeper financial wellness conversations.

This role requires a high school diploma and at least 3 years of client relationships and cash handling experience. You will work in-person, support scheduling, maintain compliance, and contribute to a