Senior Teller & Client Experience Leader

KeyBank; New City (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank seeks a Lead Teller to serve as a trusted advisor in our New City branch, resolving client service issues and guiding tellers to provide distinctive service. You will identify financial needs, coach staff, and ensure day-to-day teller operations align with regulatory and security standards.

The role emphasizes customer relationships, coaching, and collaboration with bankers to advance clients' financial wellness in a high-volume branch environment.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate.
• Assumes responsibility for efficient, effective teller performance and coaches others.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for financial wellness opportunities and transitions clients to a Banker.
• Assists clients in achieving financial goals through use of financial tools.
• Oversees teller line duties, scheduling, and coaching for branch staff.

Skills

Client relationship skills

Cash handling

Windows PC proficiency

Leadership

Organizational skills

Education

High School Diploma or equivalent

Job description

KeyBank seeks a Lead Teller to serve as a trusted advisor in our New City branch, resolving client service issues and guiding tellers to provide distinctive service. You will identify financial needs, coach staff, and ensure day-to-day teller operations align with regulatory and security standards.

The role emphasizes customer relationships, coaching, and collaboration with bankers to advance clients' financial wellness in a high-volume branch environment.