Senior Teller & Branch Experience Coach

KeyBank

Hartville (OH)

On-site

USD 26,000 - 34,000

Full time

14 days+

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Job summary

KeyBank is seeking a Lead Teller for the Hartville, OH branch. You will serve as a primary troubleshooter for complex client service needs and help ensure exceptional customer experiences while managing teller scheduling and branch compliance.

Responsibilities include coaching tellers, recognizing financial wellness opportunities, and guiding clients to bankers for deeper conversations. This role requires at least 3 years in client relations and cash handling, plus a High School Diploma or

Qualifications

High School Diploma, GED, or equivalent business experience (required).
Minimum of 3 years demonstrated superior client relationship skills (required).
Minimum of 3 years' experience in cash handling (required).
Working knowledge of Windows-based PC applications and calculators (required).
Proven ability to lead, motivate, and foster teamwork (required).
Strong organizational skills with multi-tasking ability (required).

Responsibilities

Embodies a strong client experience culture in every client and teammate interaction.
Manages teller functions efficiently and coaches tellers in a branch setting.
Identifies and resolves complex client servicing issues.
Recognizes opportunities for financial wellness during client conversations and transitions to a Banker.
Supports onboarding and training of new tellers.