Lead Teller: Elevate Client Experience & Branch Coach

KeyBank; Pennsylvania; On-site; USD 39,000 - 52,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Pennsylvania to serve as a trusted advisor and branch problem solver. You will handle complex client servicing issues, coach tellers, and help transition clients to a Banker for deeper financial wellness discussions.

You will manage teller scheduling, ensure branch compliance, and support training while delivering distinctive service in a fast-paced environment.

Qualifications

• 3+ years of proven client relationship skills.
• 3+ years of cash handling experience.
• Proficiency with Windows OS and basic calculator use.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Strong organizational skills with multi-tasking能力.

Responsibilities

• Provide excellent client service in-person in a branch setting.
• Coach tellers and manage teller duties, scheduling, and operational standards.
• Identify and resolve complex client servicing issues.
• Assist clients in achieving financial goals using wellness tools.
• Support onboarding and training of new tellers.

Skills

Client relationship skills

Cash handling

PC Windows

Lead and motivate

Organizational skills

Education

High School Diploma

Job description

KeyBank is seeking a Lead Teller in Pennsylvania to serve as a trusted advisor and branch problem solver. You will handle complex client servicing issues, coach tellers, and help transition clients to a Banker for deeper financial wellness discussions.

You will manage teller scheduling, ensure branch compliance, and support training while delivering distinctive service in a fast-paced environment.