Senior Teller & Branch Coach

KeyCorp; Spring House (PA); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank in Spring House, PA is seeking a Lead Teller to act as a resource for complex client service needs and to coach tellers in delivering exceptional service in-branch.

The role involves scheduling, staffing, regulatory compliance, and guiding staff to ensure accurate cash handling and operational excellence while fostering strong client relationships and guiding customers toward bankers for deeper financial wellness conversations.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows-based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the clients to a Banker.
• Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Follow compliance, audit, and security procedures, balance cash drawer within balancing guidelines.
• Manage day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards.
• Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
• Support the Branch Manager in onboarding and training new Tellers to the team.

Skills

Client relationship skills

Cash handling

Windows PC proficiency

Leadership

Organization & multitasking

Education

High School Diploma / GED

Job description

KeyBank in Spring House, PA is seeking a Lead Teller to act as a resource for complex client service needs and to coach tellers in delivering exceptional service in-branch.

The role involves scheduling, staffing, regulatory compliance, and guiding staff to ensure accurate cash handling and operational excellence while fostering strong client relationships and guiding customers toward bankers for deeper financial wellness conversations.