Lead Teller & Client Experience Coach

KeyBank

Denver (CO)

On-site

USD 26,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

Notary License (preferred)

Job summary

KeyBank in Denver is seeking a Lead Teller to act as a trusted advisor to individuals and businesses in our communities. You will resolve client issues, smooth transitions to bankers for deeper financial wellness conversations, and coach tellers to improve client experience and branch operations.

Responsibilities include scheduling, staffing, training, and ensuring regulatory compliance. The role requires a High School Diploma or equivalent, 3+ years in client relations and cash handling, and

Qualifications

Minimum of 3 years' experience in superior client relationship skills.
Minimum of 3 years' experience in cash handling.
Working knowledge of PC with Windows based applications and calculator.

Responsibilities

Assume responsibility for efficient, effective teller functions and coach others.
Identify and resolve complex client servicing issues and facilitate transitions to a Banker.
Manage teller line daily activities, scheduling, coaching, and compliance with procedures.
Observe and maintain branch operational standards and staff guidance.
Support onboarding and training of new Tellers; participate in morning huddles.
Work on Saturdays as directed by management and adhere to all policies.

Skills

Client relationship skills

Cash handling

PC proficiency

Leadership

Time management

Education

High School Diploma, GED, or equivalent business experience

Job description

Responsibilities include scheduling, staffing, training, and ensuring regulatory compliance. The role requires a High School Diploma or equivalent, 3+ years in client relations and cash handling, and

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