Senior Teller & Client Experience Coach

0100 KeyBank National Association; Shaker Heights (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Shaker Heights, OH to serve as the primary troubleshooter for client servicing and to coach tellers for enhanced client experiences. You will manage teller scheduling, staffing, and branch compliance while guiding customers toward financial wellness conversations with bankers.

As the lead, you’ll observe operations, ensure regulatory adherence, and drive day-to-day branch effectiveness.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture and assists customers in a branch setting.
• Coach tellers to improve client service and branch operations.
• Identify financial wellness opportunities and refer to a Banker.
• Ensure accuracy and compliance in teller transactions and scheduling.
• Support branch compliance with regulatory, security, and audit controls.

Skills

Client relationship

Cash handling

Team leadership

Time management

Education

High School Diploma

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller in Shaker Heights, OH to serve as the primary troubleshooter for client servicing and to coach tellers for enhanced client experiences. You will manage teller scheduling, staffing, and branch compliance while guiding customers toward financial wellness conversations with bankers.

As the lead, you’ll observe operations, ensure regulatory adherence, and drive day-to-day branch effectiveness.