Lead Teller & Branch Experience Coach

KeyBank; Parma (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Parma, Ohio seeks a Lead Teller to serve as a primary troubleshooter for complex client service needs and to coach tellers in an in-person branch. You will handle day-to-day teller scheduling, staff guidance, and ensure regulatory compliance while enhancing client relationships and guiding customers toward suitable financial solutions.

The role emphasizes identifying financial wellness opportunities, promoting bank products, and onboarding new tellers, with a High School Diploma or

Qualifications

• High School Diploma or GED or equivalent business experience.
• Minimum 3 years demonstrated superior client relationship skills.
• Minimum 3 years experience in cash handling.
• Proficiency with Windows-based PC applications and calculator.
• Ability to lead, motivate, and foster teamwork; strong organizational skills.

Responsibilities

• Provide excellent client experience and coach tellers in-branch.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and transition clients to a Banker.
• Manage teller scheduling and branch operational standards.
• Promote bank products and services to clients and meet sales targets.
• Ensure compliance with regulatory procedures and internal audits.

Skills

Client relationship skills

Cash handling

Team leadership

Regulatory compliance

Customer service

Education

High School Diploma or GED

Tools

Windows PC

Calculator

Job description

KeyBank in Parma, Ohio seeks a Lead Teller to serve as a primary troubleshooter for complex client service needs and to coach tellers in an in-person branch. You will handle day-to-day teller scheduling, staff guidance, and ensure regulatory compliance while enhancing client relationships and guiding customers toward suitable financial solutions.

The role emphasizes identifying financial wellness opportunities, promoting bank products, and onboarding new tellers, with a High School Diploma or