Lead Teller & Branch Coaching Specialist

KeyBank; Akron (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Akron, OH to serve as a trusted advisor, resolve complex client issues, and enhance relationships. The role includes scheduling, coaching tellers, ensuring regulatory compliance, and transitioning clients to a Banker for deeper financial conversations.

Experience in cash handling, client relationship skills, and leadership are required, with a high school diploma or equivalent. Weekend hours may be required.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows-based applications.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
• Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
• Acts as a resource to identify and resolve more complex client servicing issues.
• Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attends and participates in in-person morning huddles and end-of-day debriefs.
• Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
• Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
• Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
• Supports the Branch Manager in onboarding and training new Tellers to the team.
• Work on Saturdays as directed by management
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Skills

Client relationship skills

Cash handling

Leadership

Time management

Sales skills

Customer service

Education

High School Diploma, GED, or equivalent business experience

Tools

Windows-based PC

Calculator

Job description

KeyBank is seeking a Lead Teller in Akron, OH to serve as a trusted advisor, resolve complex client issues, and enhance relationships. The role includes scheduling, coaching tellers, ensuring regulatory compliance, and transitioning clients to a Banker for deeper financial conversations.

Experience in cash handling, client relationship skills, and leadership are required, with a high school diploma or equivalent. Weekend hours may be required.