Lead Teller & Client Experience Coach

0100 KeyBank National Association

South Jordan (UT)

On-site

USD 26,000 - 34,000

Full time

3 days ago

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Job summary

KeyBank is seeking a Lead Teller to be a resource for complex client service needs in a branch setting. You will guide tellers, identify financial wellness opportunities, and help transition clients to bankers for deeper conversations to grow client relationships.

The role includes scheduling, coaching, and daily branch operations, with emphasis on adhering to regulatory and security controls. A high school diploma and at least three years of client relationship and cash handling experience are

Qualifications

Minimum of 3 years' experience in superior client relationship skills (required)
Minimum of 3 years' experience in cash handling (required)
Working knowledge of PC with Windows based applications and calculator (required)
Demonstrated ability to lead, motivate, and foster teamwork (required)
Demonstrated organizational skills while managing multiple tasks (required)

Responsibilities

Embodies a strong client experience culture, being present with every client and teammate.
Assists clients in achieving their financial goals through wellness tools.
Manages day-to-day teller line duties, scheduling, coaching, and overseeing branch standards.
Follows compliance, audit, and security procedures; balances cash drawer.
Supports the Branch Manager in onboarding and training new Tellers.
Timeliness and regular attendance are essential.