Senior Teller & Client Experience Leader

KeyBank; Buffalo (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Buffalo, NY to act as a trusted advisor and primary troubleshooter for client service needs. You will help with teller scheduling, coaching, and regulatory compliance while guiding clients toward financial wellness through conversations and Banker referrals.

Responsibilities include observing· coaching tellers, handling complex servicing issues, and ensuring high-quality client interactions in an in-person branch setting.

Qualifications

• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of experience in cash handling.
• Working knowledge of PC with Windows-based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Embodies a strong client experience culture and coaching other tellers in a branch setting.
• Manage teller line duties, scheduling, and operational standards.
• Identify and resolve complex client servicing issues and refer to Banker for wellness conversations.
• Assist clients in achieving financial goals using wellness tools.
• Follow compliance, audit, and security procedures.

Skills

Client relationship skills

Cash handling

Windows proficiency

Team leadership

Regulatory awareness

Education

High School Diploma / GED

Tools

Windows OS

Calculator

Job description

KeyBank is seeking a Lead Teller in Buffalo, NY to act as a trusted advisor and primary troubleshooter for client service needs. You will help with teller scheduling, coaching, and regulatory compliance while guiding clients toward financial wellness through conversations and Banker referrals.

Responsibilities include observing· coaching tellers, handling complex servicing issues, and ensuring high-quality client interactions in an in-person branch setting.