Lead Teller & Client Experience Coach

KeyBank; Middleburg Heights (OH); In loco; USD 26.000 - 34.000; Tempo pieno

Descrizione del lavoro

KeyBank in Middleburg Heights, OH is seeking a Lead Teller to serve as a trusted advisor and problem solver for clients in our branch. You will lead teller operations, coach staff, and coordinate scheduling while ensuring compliance and high service standards.

The role emphasizes identifying client needs, guiding conversations to a Banker when appropriate, and delivering distinctive service to strengthen relationships and branch performance.

Competenze

• 3+ years of demonstrated client relationship skills.
• 3+ years of cash handling experience.
• Notary license is a plus.

Mansioni

• Lead teller functions efficiently in branch and coach tellers.
• Identify and resolve complex client servicing issues.
• Listen for financial wellness opportunities and refer to Banker.
• Manage teller line scheduling, staffing, and operations.
• Promote banking products and assist clients with goals.
• Maintain compliance with banking regulations and policies.

Conoscenze

Client relations

Cash handling

Coaching tellers

Sales & product knowledge

Time management

Formazione

High School Diploma, GED, or equivalent business experience (required)

Descrizione del lavoro

KeyBank in Middleburg Heights, OH is seeking a Lead Teller to serve as a trusted advisor and problem solver for clients in our branch. You will lead teller operations, coach staff, and coordinate scheduling while ensuring compliance and high service standards.

The role emphasizes identifying client needs, guiding conversations to a Banker when appropriate, and delivering distinctive service to strengthen relationships and branch performance.