Senior Teller & Client Experience Coach

KeyBank; City of Syracuse (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank Lead Teller position in our branch focuses on delivering outstanding client service and resolving complex client issues. You will oversee teller operations, schedule staff, and coach teammates while ensuring regulatory compliance.

You will identify financial wellness opportunities, guide clients to bankers when needed, and drive sales of bank products through education and service excellence.

Qualifications

• 3+ years client relationship skills
• 3+ years cash handling
• Proficiency with Windows-based PC applications and calculator
• Ability to lead, motivate and foster teamwork
• Strong organizational skills for multitasking

Responsibilities

• Embodies a strong client experience culture with every client and teammate.
• Coaches tellers to ensure accurate cash handling and customer service in-branch operations.
• Identifies and resolves complex client servicing issues.
• Gleans opportunities for financial wellness and transitions clients to a Banker.
• Supports onboarding and training of new tellers and monitors regulatory compliance.
• Performs other duties as assigned; maintains branch standards and procedures.

Skills

Client relationships

Cash handling

Branch operations

Team leadership

Sales skills

Financial wellness

Education

High School Diploma

Tools

Windows PC

Job description

KeyBank Lead Teller position in our branch focuses on delivering outstanding client service and resolving complex client issues. You will oversee teller operations, schedule staff, and coach teammates while ensuring regulatory compliance.

You will identify financial wellness opportunities, guide clients to bankers when needed, and drive sales of bank products through education and service excellence.