Senior Teller & Client Experience Coach

KeyBank; Mukilteo (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

KeyBank in Mukilteo, WA is seeking a Lead Teller to enhance client experience, coach tellers, and ensure branch operations meet regulatory standards. You will identify opportunities for financial wellness, transition clients to bankers, and support daily teller activities and scheduling in a busy branch.

The role emphasizes strong client relationships, cash handling expertise, and leadership to improve service and operational effectiveness.

Qualifications

• 3+ years Demonstrated superior client relationship skills (required).
• 3+ years Experienced in cash handling (required).
• Working knowledge of PC with Windows based applications and calculator (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).

Responsibilities

• Embodies a strong client experience culture and supports branch staff.
• Manages teller functions and coaches tellers in a branch setting.
• Identifies and resolves complex client servicing issues.
• Transitions clients to a Banker for financial wellness conversations.
• Supports Branch Manager in onboarding and training.
• Sees to scheduling, staffing, and regulatory compliance.

Skills

Client relationships

Cash handling

Leadership

Sales & service

Time management

Branch operations

Problem solving

Communication

Financial wellness coaching

Education

High School Diploma

GED

Notary License (preferred)

Tools

Windows PC

Calculator

Job description

KeyBank in Mukilteo, WA is seeking a Lead Teller to enhance client experience, coach tellers, and ensure branch operations meet regulatory standards. You will identify opportunities for financial wellness, transition clients to bankers, and support daily teller activities and scheduling in a busy branch.

The role emphasizes strong client relationships, cash handling expertise, and leadership to improve service and operational effectiveness.