Senior Teller & Client Experience Coach

KeyCorp; Spring House (PA); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller to serve as a trusted problem solver and advisor in our Spring House branch. The role focuses on resolving client servicing issues, coaching tellers, and guiding branch operations to ensure exceptional service and compliance.

You will observe and coach staff, balance cash, and help transition clients to bankers for comprehensive financial wellness discussions. The position requires 3+ years in client relationships and cash handling, a high school credential, and

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• Minimum of 3 years superior client relationship skills (required).
• Minimum of 3 years' experience in cash handling (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).

Responsibilities

• Coach tellers to enhance customer service and operational efficiency.
• Identify and resolve complex client servicing issues.
• Transition clients to a Banker for deeper financial wellness conversations.
• Attend morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures.
• Manage teller line scheduling and branch operations guidance.
• Support Branch Manager with onboarding and training of tellers.
• Work on Saturdays as directed by management.

Skills

Client relationship skills

Cash handling

Leadership

Time management

Sales skills

Regulatory compliance

Education

High School Diploma or GED

Tools

Windows

Calculator

Job description

KeyBank is seeking a Lead Teller to serve as a trusted problem solver and advisor in our Spring House branch. The role focuses on resolving client servicing issues, coaching tellers, and guiding branch operations to ensure exceptional service and compliance.

You will observe and coach staff, balance cash, and help transition clients to bankers for comprehensive financial wellness discussions. The position requires 3+ years in client relationships and cash handling, a high school credential, and