Lead Teller & Customer Experience Coach

KeyBank; Maple Valley (WA); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Maple Valley, WA. The role focuses on delivering outstanding client service, mentoring tellers, and solving complex client issues in a busy branch.

The Lead Teller guides daily teller activities and ensures adherence to regulatory standards while promoting the bank's products and services. Ideal candidates will have strong cash handling experience, generous client relationship skills, and a proven ability to lead teams.

Qualifications

• 3+ years of proven client relationship skills.
• 3+ years cash handling experience.
• Proficiency with Windows-based PC applications.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills and multitasking.

Responsibilities

• Embodies a strong client experience culture, being present with every client and teammate.
• Coaches tellers to ensure efficient, accurate teller functions in branch.
• Identifies and resolves complex client servicing issues.
• Transits clients to a Banker for financial wellness conversations.
• Assists clients in achieving financial goals using wellness tools.
• Supports onboarding and training of new tellers.

Skills

Client relationship skills

Cash handling

Leadership

Teamwork

Organizational skills

Sales and service

Attention to detail

Education

High School Diploma, GED, or equivalent

Tools

Windows PC

Job description

KeyBank is seeking a Lead Teller in Maple Valley, WA. The role focuses on delivering outstanding client service, mentoring tellers, and solving complex client issues in a busy branch.

The Lead Teller guides daily teller activities and ensures adherence to regulatory standards while promoting the bank's products and services. Ideal candidates will have strong cash handling experience, generous client relationship skills, and a proven ability to lead teams.