Lead Teller - Client Advocate & Branch Coach

KeyCorp; Seattle (WA); On-site; USD 53,726,000 - 71,635,000; Full time

Job summary

KeyBank in Seattle seeks a Lead Teller to act as a trusted advisor, troubleshoot client service needs, and enhance client relationships with distinctive service in-branch. You will oversee teller scheduling, coaching, and ensure regulatory compliance while coaching others for operational excellence.

The role requires strong client experience, cash handling, and leadership abilities, with Saturday work as directed by management. Equal opportunity employer with focus on service excellence.

Qualifications

• 3+ years Demonstrated superior client relationship skills.
• 3+ years Experienced in cash handling.
• Working knowledge of PC with Windows based applications and calculator.

Responsibilities

• Embodies a strong client experience culture and coaching to improve branch performance.
• Manages teller functions and supports branch staff on operations and compliance.
• Identifies and resolves complex client servicing issues and referrals to bankers.

Skills

Client relationships

Cash handling

Windows PC

Leadership

Time management

Education

High School Diploma / GED

Job description

KeyBank in Seattle seeks a Lead Teller to act as a trusted advisor, troubleshoot client service needs, and enhance client relationships with distinctive service in-branch. You will oversee teller scheduling, coaching, and ensure regulatory compliance while coaching others for operational excellence.

The role requires strong client experience, cash handling, and leadership abilities, with Saturday work as directed by management. Equal opportunity employer with focus on service excellence.