Lead Teller & Client Experience Coach

KeyBank; Fife (WA); On-site; USD 2,617,000 - 3,444,000; Full time

Job summary

KeyBank in Fife, WA is seeking a Lead Teller to serve as a resource for resolving client servicing issues, coaching tellers, and supporting branch operations. You will identify financial needs, guide clients to a Banker when appropriate, and help maintain compliance and accurate cash handling while delivering a high-quality client experience.

The role involves supervising teller schedules, training new staff, observing regulatory procedures, and participating in daily huddles.

Qualifications

• High School diploma, GED, or equivalent business experience is required.
• 3+ years demonstrated superior client relationship skills is required.
• 3+ years of cash handling experience is required.
• Proven ability to lead, motivate, and foster teamwork is required.
• Working knowledge of Windows-based applications and calculator is required.

Responsibilities

• Embodies a strong client experience culture and delivers quality service.
• Coach tellers to ensure efficient and accurate teller functions.
• Identify and resolve complex client servicing issues and escalate as needed.
• Assist clients in achieving financial goals using financial tools.
• Manage teller line scheduling and branch operational standards.
• Ensure compliance with regulatory, security, and internal controls.

Skills

Cash handling

Client relationships

Leadership

Time management

Branch operations

Education

High School Diploma/GED or equivalent

Tools

Windows PC

Calculator

Job description

KeyBank in Fife, WA is seeking a Lead Teller to serve as a resource for resolving client servicing issues, coaching tellers, and supporting branch operations. You will identify financial needs, guide clients to a Banker when appropriate, and help maintain compliance and accurate cash handling while delivering a high-quality client experience.

The role involves supervising teller schedules, training new staff, observing regulatory procedures, and participating in daily huddles.