Lead Teller & Client Experience Coach

KeyCorp; Tukwila (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Incentive compensation

Job summary

KeyBank in Tukwila, WA seeks a Lead Teller to serve as a branch troubleshooter and trusted advisor, guiding tellers, resolving client issues, and promoting financial wellness. You will coach tellers, manage teller scheduling, and ensure branch compliance while delivering distinctive service in a busy branch environment.

The role emphasizes client relationship building, problem solving, and teamwork with the Branch Manager to support day-to-day operations.

Qualifications

• 3+ years demonstrated superior client relationship skills
• 3+ years cash handling experience
• Strong PC skills with Windows-based applications

Responsibilities

• Provide reliable client service and resolve issues
• Lead, coach, and schedule tellers in branch operations
• Identify financial wellness opportunities and refer clients to bankers
• Ensure compliance with regulatory and security procedures
• Promote bank products and services to clients

Skills

Client relationship skills

Cash handling

Windows PC proficiency

Leadership

Multitasking

Sales skills

Customer service

Education

High School Diploma

GED

Tools

Windows

Job description

KeyBank in Tukwila, WA seeks a Lead Teller to serve as a branch troubleshooter and trusted advisor, guiding tellers, resolving client issues, and promoting financial wellness. You will coach tellers, manage teller scheduling, and ensure branch compliance while delivering distinctive service in a busy branch environment.

The role emphasizes client relationship building, problem solving, and teamwork with the Branch Manager to support day-to-day operations.