Lead Teller & Branch Coach: Elevate Client Wellness

KeyBank; Mill Creek (WA); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Mill Creek, WA seeks a Lead Teller to serve as a primary troubleshooter for client service needs and to coach tellers in delivering exceptional service. You will manage day-to-day teller operations, scheduling, and branch compliance while guiding staff to ensure accurate transactions and regulatory adherence.

The role emphasizes strong client relationships, sales and service, and collaboration with bankers to support customers’ financial wellness.

Qualifications

• Minimum 3+ years of demonstrated superior client relationship skills.
• Minimum 3+ years of cash handling experience.
• Proficient with Windows-based PC applications and calculator.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills for multitasking in a branch.

Responsibilities

• Oversee teller functions and coach tellers in a branch setting.
• Identify and resolve complex client servicing issues.
• Support financial wellness conversations by routing to bankers.
• Supervise teller line scheduling and branch operations.
• Ensure compliance with regulatory, security, and audit controls.

Skills

Client relationships

Cash handling

Windows proficiency

Leadership

Time management

Sales & Service

Education

High School Diploma, GED, or equivalent business experience

Tools

Not applicable

Job description

KeyBank in Mill Creek, WA seeks a Lead Teller to serve as a primary troubleshooter for client service needs and to coach tellers in delivering exceptional service. You will manage day-to-day teller operations, scheduling, and branch compliance while guiding staff to ensure accurate transactions and regulatory adherence.

The role emphasizes strong client relationships, sales and service, and collaboration with bankers to support customers’ financial wellness.