Senior Teller & Client Experience Coach

KeyBank; Chelsea (ME); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Chelsea, Michigan to act as a trusted advisor for clients and businesses in the community. You will resolve client servicing issues, coach tellers, manage scheduling, and ensure branch compliance with regulatory and security standards.

The role involves guiding clients to bankers for deeper financial conversations and promoting bank products to achieve sales targets. Morning huddles and end-of-day debriefs are part of the routine.

Qualifications

• 3+ years of superior client relationship skills.
• 3+ years of cash handling experience.
• Ability to lead, motivate and foster teamwork.

Responsibilities

• Provide excellent client service in an in-branch setting.
• Coach tellers and manage teller line daily operations.
• Identify financial wellness opportunities and refer to bankers.
• Ensure branch compliance with regulatory, security and internal audit controls.

Skills

Client relationships

Cash handling

Leadership

Organizational skills

Sales and service

Client experience

Problem solving

Education

High School Diploma / GED / equivalent

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller in Chelsea, Michigan to act as a trusted advisor for clients and businesses in the community. You will resolve client servicing issues, coach tellers, manage scheduling, and ensure branch compliance with regulatory and security standards.

The role involves guiding clients to bankers for deeper financial conversations and promoting bank products to achieve sales targets. Morning huddles and end-of-day debriefs are part of the routine.