Senior Teller & Branch Service Coach

KeyCorp; Bellingham (WA); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Bellingham, WA is seeking a Lead Teller to act as a troubleshooter and trusted advisor within the branch. You will guide teller staff, manage scheduling, and ensure compliance while helping clients with financial needs and referrals to bankers for deeper financial wellness discussions.

The role emphasizes client service, cash handling, and collaboration with branch leadership to improve daily operations and customer satisfaction in a local banking environment.

Qualifications

• High School Diploma or GED required.
• 3+ years of superior client relationship skills.
• 3+ years of cash handling experience.
• Proficiency with Windows-based PC applications and calculator.
• Demonstrated leadership and organizational abilities.

Responsibilities

• Lead teller line daily operations and scheduling.
• Coach tellers to improve customer experience and efficiency.
• Identify and resolve complex client servicing issues.
• Assist clients in achieving financial goals using wellness tools.

Skills

Client service

Sales skills

Leadership

Time management

Accuracy

Education

High School Diploma or GED

Job description

KeyBank in Bellingham, WA is seeking a Lead Teller to act as a troubleshooter and trusted advisor within the branch. You will guide teller staff, manage scheduling, and ensure compliance while helping clients with financial needs and referrals to bankers for deeper financial wellness discussions.

The role emphasizes client service, cash handling, and collaboration with branch leadership to improve daily operations and customer satisfaction in a local banking environment.