Senior Teller & Client Experience Coach

KeyCorp; Brighton (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Brighton, MI is seeking a Lead Teller to act as a trusted advisor and run day-to-day teller operations in the branch. You will identify and resolve client servicing issues, coach tellers, and smoothly transition clients to bankers for deeper financial conversations.

The role emphasizes compliance, staffing, and delivering distinctive service while supporting the Branch Manager and achieving performance goals in a busy retail banking environment.

Qualifications

• Minimum 3 years demonstrated superior client relationship skills
• Minimum 3 years' experience in cash handling
• Working knowledge of PC with Windows based applications and calculator
• Demonstrated ability to lead, motivate, and foster teamwork

Responsibilities

• Lead teller duties and staff coaching in an in-person branch
• Identify and resolve complex client servicing issues and financial wellness opportunities
• Manage branch teller line, scheduling, and regulatory compliance
• Promote bank products and services and achieve sales targets

Skills

Client relationship management

Cash handling

Sales and service orientation

Excellent communication

Notary license

Education

High School Diploma, GED, or equivalent

Tools

Windows OS

Job description

KeyBank in Brighton, MI is seeking a Lead Teller to act as a trusted advisor and run day-to-day teller operations in the branch. You will identify and resolve client servicing issues, coach tellers, and smoothly transition clients to bankers for deeper financial conversations.

The role emphasizes compliance, staffing, and delivering distinctive service while supporting the Branch Manager and achieving performance goals in a busy retail banking environment.