Lead Teller & Client Experience Coach

KeyBank; Ypsilanti (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller at our Ypsilanti branch to provide exceptional client service, resolve complex issues, and coach tellers to improve operations. You will manage scheduling, adherence to policies, and help transition clients to bankers for deeper financial conversations.

Required are 3+ years of client relationship experience, cash handling, and leadership abilities. Notary license is preferred. This role includes Saturday work as directed and a focus on regulatory compliance.

Qualifications

• Minimum 3 years demonstrated superior client relationship skills.
• Minimum 3 years' experience in cash handling.
• Demonstrated ability to lead, motivate, and foster teamwork.

Responsibilities

• Embodies a strong client experience culture in an in-person branch.
• Coaches tellers to ensure accurate and efficient processing.
• Manages teller scheduling and branch compliance with policies.

Skills

Client relations

Sales skills

Regulatory compliance

Cash handling

Time management

Team leadership

Communication

Education

High School Diploma/GED

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller at our Ypsilanti branch to provide exceptional client service, resolve complex issues, and coach tellers to improve operations. You will manage scheduling, adherence to policies, and help transition clients to bankers for deeper financial conversations.

Required are 3+ years of client relationship experience, cash handling, and leadership abilities. Notary license is preferred. This role includes Saturday work as directed and a focus on regulatory compliance.