Lead Teller: Client Experience & Team Coach

KeyBank; Town of Brighton (NY); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyBank in Brighton, MI is seeking an experienced Lead Teller to serve as primary troubleshooter for complex client service needs and to coach other tellers in a branch setting. You will ensure accurate cash handling and support the Branch Manager in daily operations.

The role emphasizes client relationships, sales, and financial wellness education, with Saturday work as directed by management and a strong focus on regulatory compliance and teamwork.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years’ experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Provide exceptional client experience in branch.
• Coach other tellers on efficiency and accuracy.
• Resolve complex client service issues.
• Identify financial wellness opportunities and refer to bankers.
• Assist clients in reaching financial goals with tools.
• Maintain branch compliance and oversee scheduling.
• Participate in morning huddles and end‑of‑day debriefs.

Skills

Client relationships

Cash handling

Windows PC

Leadership

Organizational skills

Time management

Sales skills

Financial education

Education

High School Diploma or GED

Job description

KeyBank in Brighton, MI is seeking an experienced Lead Teller to serve as primary troubleshooter for complex client service needs and to coach other tellers in a branch setting. You will ensure accurate cash handling and support the Branch Manager in daily operations.

The role emphasizes client relationships, sales, and financial wellness education, with Saturday work as directed by management and a strong focus on regulatory compliance and teamwork.