Lead Teller & Client Experience Coach

KeyCorp; Ypsilanti (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp in Ypsilanti, MI is seeking a Lead Teller to be a trusted advisor and problem solver for banking clients. You will manage teller operations, coach tellers, and ensure regulatory compliance while guiding customers toward banking solutions and higher financial wellness conversations.

Responsibilities include scheduling tellers, coordinating staffing, and mentoring staff to deliver outstanding client service. The role requires strong relationship skills and cash handling expertise.

Qualifications

• Minimum of 3 years demonstrated superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills across multiple tasks.

Responsibilities

• Maintain efficient teller operations and balance cash drawer per guidelines.
• Coach tellers to improve client experience and branch efficiency.
• Identify financial wellness opportunities and refer clients to a Banker.
• Support branch manager with onboarding and training of new tellers.
• Schedule tellers and manage branch staffing as directed.

Skills

Client relationship

Cash handling

Leadership

Staff coaching

Organizational skills

Education

High School Diploma/GED

Tools

Windows PC

Calculator

Job description

KeyCorp in Ypsilanti, MI is seeking a Lead Teller to be a trusted advisor and problem solver for banking clients. You will manage teller operations, coach tellers, and ensure regulatory compliance while guiding customers toward banking solutions and higher financial wellness conversations.

Responsibilities include scheduling tellers, coordinating staffing, and mentoring staff to deliver outstanding client service. The role requires strong relationship skills and cash handling expertise.