Senior Teller & Client Experience Coach

KeyCorp; Bothell (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank in Bothell, WA seeks a Lead Teller to serve as a reliable troubleshooter and trusted advisor for clients in our branch. You will coach tellers, manage daily teller line activities, and ensure accurate cash handling while delivering outstanding service.

You will identify financial wellness opportunities, transition clients to a Banker, participate in morning huddles, and support regulatory and audit controls.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Experience leading and motivating teams.
• Proficient with Windows-based PC applications.

Responsibilities

• Provide excellent client service in branch and resolve issues.
• Coach tellers and manage teller line operations.
• Balance cash drawer and maintain regulatory compliance.
• Assist customers with financial wellness conversations and refer to bankers.
• Coordinate scheduling and coaching to improve branch performance.

Skills

Client relationship skills

Sales and service skills

Time management

Cash handling

Team leadership

Education

High School Diploma or GED

Tools

Windows

Job description

KeyBank in Bothell, WA seeks a Lead Teller to serve as a reliable troubleshooter and trusted advisor for clients in our branch. You will coach tellers, manage daily teller line activities, and ensure accurate cash handling while delivering outstanding service.

You will identify financial wellness opportunities, transition clients to a Banker, participate in morning huddles, and support regulatory and audit controls.