Lead Teller & Client Experience Leader

KeyCorp

Mukilteo (WA)

On-site

USD 25,000 - 34,000

Full time

14 days+

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Job summary

KeyBank in Mukilteo, WA is seeking a Lead Teller to deliver exceptional client experiences and act as the primary troubleshooter for complex service needs. You will coach tellers, manage daily branch operations, and help transition clients to bankers for deeper financial wellness discussions.

The role requires strong relationship skills and leadership in a fast-paced environment. Responsibilities include scheduling staff, ensuring regulatory compliance, onboarding new tellers, and maintaining

Qualifications

High School Diploma, GED or equivalent business experience (required).
3+ years demonstrated superior client relationship skills (required).
3+ years experience in cash handling (required).
Working knowledge of PC with Windows based applications and calculator (required).
Demonstrated ability to lead, motivate, and foster teamwork (required).
Demonstrated organizational skills while managing multiple tasks (required).
Notary License (preferred).

Responsibilities

Embodies a strong client experience culture, being present with every client and teammate to maximize impact.
Manages teller functions efficiently and coaches tellers in an in-person branch setting.
Identifies and resolves complex client servicing issues and opportunities for financial wellness.
Transitions clients to a Banker for deeper financial conversations.
Oversees scheduling, staffing, and branch operational standards; ensures regulatory compliance.