Senior Teller & Branch Coaching Lead

KeyCorp; Bellingham (WA); On-site; USD 39,000 - 52,000; Full time

Job summary

KeyBank in Bellingham seeks a Lead Teller to serve clients, lead teller staff, and support branch operations. You will identify client financial needs, resolve complex servicing issues, and coach tellers to improve service quality and efficiency.

The role emphasizes complying with regulatory controls, scheduling, and transitioning clients to bankers for deeper financial wellness discussions. Weekend work may be required in a busy branch.

Qualifications

• High School Diploma, GED, or equivalent business experience (required).
• 3+ years Demonstrated superior client relationship skills (required).
• 3+ years Experienced in cash handling (required).
• Leading, motivating, and fostering teamwork (required).
• Working knowledge of PC with Windows based applications and calculator (required).

Responsibilities

• Embodies a strong client experience culture with every client and teammate.
• Coaches tellers to ensure efficient, accurate transactions.
• Identifies and resolves complex client servicing issues.
• Transitions clients to bankers for financial wellness conversations.
• Manages teller line scheduling and branch operations.
• Ensures compliance with regulatory, security, and internal audit controls.

Skills

Client relationships

Cash handling

Leadership

Teamwork

Time management

Regulatory compliance

Education

High School Diploma / GED

Notary License (preferred)

Tools

Windows PC

Calculator

Job description

KeyBank in Bellingham seeks a Lead Teller to serve clients, lead teller staff, and support branch operations. You will identify client financial needs, resolve complex servicing issues, and coach tellers to improve service quality and efficiency.

The role emphasizes complying with regulatory controls, scheduling, and transitioning clients to bankers for deeper financial wellness discussions. Weekend work may be required in a busy branch.