Lead Teller & Client Experience Coach

KeyCorp; Wilderness Village (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Incentive compensation

Benefits package

Job summary

KeyBank is seeking a Lead Teller to act as a problem solver and trusted advisor in our Maple Valley branch. You will train and coach tellers, manage daily teller duties, and help resolve complex client service needs while promoting financial wellness tools.

This role emphasizes compliance, operational efficiency, and delivering distinctive service in-branch. You will observe and coach tellers, schedule staffing, and ensure adherence to regulatory and internal audit controls, with opportunities

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills while managing multiple tasks.

Responsibilities

• Provide excellent client service and resolve service issues in-branch.
• Lead teller functions efficiently and coach other tellers.
• Identify and act on financial wellness opportunities with clients.
• Transition clients to a Banker for deeper financial chats.
• Observe and coach tellers to enhance client experience.
• Manage teller scheduling and branch operations; ensure regulatory compliance.

Skills

Customer service

Cash handling

Leadership

Regulatory knowledge

Office software

Education

High School Diploma

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller to act as a problem solver and trusted advisor in our Maple Valley branch. You will train and coach tellers, manage daily teller duties, and help resolve complex client service needs while promoting financial wellness tools.

This role emphasizes compliance, operational efficiency, and delivering distinctive service in-branch. You will observe and coach tellers, schedule staffing, and ensure adherence to regulatory and internal audit controls, with opportunities