Branch Teller Team Leader & Coach

Renasant Bank; United States; Híbrido; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

Renasant Bank is seeking a Head Teller to lead the branch’s teller team and deliver a best-in-class customer experience across engagement, service, and operations. This role focuses on coaching, role modeling, and ensuring adherence to bank policies while recognizing sales opportunities for other lines of business.

You will mentor tellers, participate in interviewing and training, supervise daily operations, and collaborate with Branch Manager to drive sales and service excellence in a dynamic

Formación

• High school diploma or equivalent required; college education preferred.
• Minimum of 2 years of cash handling experience, one of which must be successful teller experience.
• Minimum of 1 year leadership experience.
• Minimum of 1 year customer experience in a sales environment preferred.
• Proven track record of leadership, sales management, and coaching.
• Ability to produce individual and team sales and customer experience results.
• Effective written and verbal communication skills.

Responsabilidades

• Execute and coach the teller customer engagement process with each Teller to ensure there are no breaks in service or sales opportunities to help a customer.
• Maintain and role model service knowledge standards in conjunction with related regulations, policies and procedures.
• Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
• Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and perform branch capture procedures.
• Recognize/identify all customer needs, cues and clues in every transaction and properly refer customers to the platform for an additional needs based conversation.
• Protect the bank from unnecessary risk by following compliance, risk and operational procedures.
• Assist with all monthly and quarterly branch assessments.
• Mentor and onboard all new Tellers – create a great experience for all new Tellers when they join the team. Ensure all training is completed.
• Participate in interviewing, selecting and training teammates.
• Supervise all Tellers and provide override approval on transactions, oversee daily personnel and team balancing of teller drawers.
• Help lead, with the Branch Manager/Assistant Manager, sales, service and operational meetings, including security meetings.
• Contribute to employee performance assessments, including disciplinary action planning and coaching for improved performance.
• Perform other related duties as assigned

Conocimientos

Leadership

Cash handling

Customer service

Teamwork

Communication

Educación

High School Diploma or GED

College education preferred

Herramientas

Teller software

Descripción del empleo

Renasant Bank is seeking a Head Teller to lead the branch’s teller team and deliver a best-in-class customer experience across engagement, service, and operations. This role focuses on coaching, role modeling, and ensuring adherence to bank policies while recognizing sales opportunities for other lines of business.

You will mentor tellers, participate in interviewing and training, supervise daily operations, and collaborate with Branch Manager to drive sales and service excellence in a dynamic