Lead Teller & Branch Experience Coach

Renasant Bank; Germantown (TN); On-site; USD 40,000 - 54,000; Full time

Job summary

Renasant Bank in Germantown, TN seeks a Head Teller to lead branch operations and drive a best-in-class customer experience. The role focuses on coaching tellers, ensuring service excellence, and maintaining risk-compliant operations. You will mentor staff, manage transactions, and support branch leadership in daily activities.

The Head Teller will oversee teller duties, help recruit and train teammates, and participate in branch meetings to align sales and service goals with corporate standards.

Qualifications

• High school diploma or equivalent required; college education preferred but not required.
• Minimum of 2 years cash handling experience, including teller experience.
• Minimum of 1 year leadership experience.
• Minimum of 1 year customer experience in a sales environment preferred.
• Proven track record of leadership, sales management, and coaching.
• Strong written and verbal communication; effective teamwork.
• Ability to manage multiple priorities and adapt to business needs.

Responsibilities

• Drive branch experience in five areas: customer engagement, service execution, operational excellence, leadership, and management.
• Coach teller engagement to ensure no breaks in service or sales opportunities.
• Maintain service knowledge standards in line with regulations and policies.
• Process deposits, withdrawals, transfers, loan payoffs, and other transactions.
• Balance cash, manage ATM/vault, and perform branch capture procedures.
• Refer customers to platform for needs-based conversations.
• Mentor and onboard new tellers; participate in interviewing and training.
• Supervise tellers and approve overrides; oversee daily personnel and drawer balancing.
• Lead meetings with branch team, including sales, service and security.
• Contribute to performance assessments and coaching for improvement.

Skills

Cash handling

Leadership

Customer experience

Teamwork

Communication

Time management

Travel readiness

Attention to detail

Education

High school diploma

College education preferred

Job description

Renasant Bank in Germantown, TN seeks a Head Teller to lead branch operations and drive a best-in-class customer experience. The role focuses on coaching tellers, ensuring service excellence, and maintaining risk-compliant operations. You will mentor staff, manage transactions, and support branch leadership in daily activities.

The Head Teller will oversee teller duties, help recruit and train teammates, and participate in branch meetings to align sales and service goals with corporate standards.