Senior Teller & Branch Experience Leader

KeyCorp; Cincinnati (OH); Hybrid; USD 26,000 - 34,000; Full time

Job summary

KeyCorp in Cincinnati, OH is seeking a Lead Teller to serve as a trusted advisor, solving client servicing issues and guiding tellers to deliver exceptional service in-branch. You will oversee teller scheduling, coaching, and branch compliance while spotting financial wellness opportunities for customers.

Ideal candidates have 3+ years of client relationship and cash handling experience, a high school diploma or equivalent, and notary licensing is preferred.

Qualifications

• High school diploma or equivalent required.
• 3+ years superior client relationship skills.
• 3+ years cash handling experience.
• Ability to lead, motivate, and foster teamwork.
• Good organizational skills and multi-tasking.

Responsibilities

• Manage teller line operations and scheduling.
• Coach tellers to improve client experience and efficiency.
• Identify and resolve complex client servicing issues and financial needs.
• Ensure compliance with banking regulations and security procedures.
• Promote bank products and services to clients.

Skills

Client relationship

Cash handling

Leadership

Organizational skills

Time management

Sales and service

Notary license

Branch coaching

Education

High School Diploma, GED, or equivalent

Tools

Windows-based PC

Calculator

Job description

KeyCorp in Cincinnati, OH is seeking a Lead Teller to serve as a trusted advisor, solving client servicing issues and guiding tellers to deliver exceptional service in-branch. You will oversee teller scheduling, coaching, and branch compliance while spotting financial wellness opportunities for customers.

Ideal candidates have 3+ years of client relationship and cash handling experience, a high school diploma or equivalent, and notary licensing is preferred.