Lead Teller: Client Experience Leader & Coach

KeyBank; Columbus (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Columbus, Ohio is seeking a Lead Teller to be a trusted problem solver and branch resource, guiding tellers, resolving client servicing issues, and supporting the Branch Manager in onboarding staff. The role emphasizes high-quality service and regulatory compliance in daily teller operations.

You will coordinate staffing, coaching, and scheduling, observe branch performance, and help transition clients to bankers for deeper financial wellness conversations, while promoting products

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years cash handling experience.
• Proficiency with Windows-based PCs and calculators.
• Ability to lead, motivate, and foster teamwork.
• Strong organizational skills while managing multiple tasks.
• Notary license preferred.

Responsibilities

• Embodies a strong client experience culture in branch operations.
• Coaches tellers to maintain accurate, compliant cash handling.
• Identifies complex servicing issues and resolves them.
• Listens for wellness opportunities and transitions clients to bankers.
• Supports onboarding and training of new tellers.
• Balances cash drawer and upholds regulatory procedures.

Skills

Client relationship skills

Cash handling

Leadership

Teamwork

Attention to detail

Effective communication

Sales and service

Education

High School Diploma / GED

Tools

Windows

Job description

KeyBank in Columbus, Ohio is seeking a Lead Teller to be a trusted problem solver and branch resource, guiding tellers, resolving client servicing issues, and supporting the Branch Manager in onboarding staff. The role emphasizes high-quality service and regulatory compliance in daily teller operations.

You will coordinate staffing, coaching, and scheduling, observe branch performance, and help transition clients to bankers for deeper financial wellness conversations, while promoting products