Senior Teller & Client Experience Coach

KeyCorp; Buffalo, Northern (NY, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

KeyCorp in Buffalo, NY seeks a Lead Teller to serve as the primary troubleshooter for complex client service needs and to coach tellers in enhancing client experience, while managing teller scheduling and branch operations.

The role focuses on identifying financial wellness opportunities, transitioning clients to bankers, and ensuring compliance with regulatory standards in a busy branch. A strong service mindset and leadership are essential.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of demonstrated superior client relationship skills.
• Minimum 3 years of experience in cash handling.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Working knowledge of PC with Windows-based applications and calculator.

Responsibilities

• Embodies a strong client experience culture and coaching tellers.
• Identify and resolve complex client servicing issues and balance cash drawer.
• Assist clients in achieving financial goals and educate on tools and channels.
• Support Branch Manager in onboarding and training new tellers.
• Promote bank products and services to clients and achieve sales targets.

Skills

Client relationships

Cash handling

Windows PC

Team leadership

Time management

Sales & service

Education

High School Diploma

Job description

KeyCorp in Buffalo, NY seeks a Lead Teller to serve as the primary troubleshooter for complex client service needs and to coach tellers in enhancing client experience, while managing teller scheduling and branch operations.

The role focuses on identifying financial wellness opportunities, transitioning clients to bankers, and ensuring compliance with regulatory standards in a busy branch. A strong service mindset and leadership are essential.