Senior Teller & Branch Coach

KeyCorp; Bountiful (UT); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyCorp is seeking a Lead Teller to serve as a trusted advisor in our Bountiful branch. You will supervise teller operations, coach staff, and resolve complex client servicing issues while guiding customers toward appropriate banking solutions.

You will observe and improve client experiences, balance cash drawers, and ensure regulatory compliance. This role requires a high school diploma or GED and at least three years in client relations and cash handling, with strong leadership and

Qualifications

• Minimum of 3 years' experience in superior client relationship skills.
• Minimum of 3 years' experience in cash handling.
• Working knowledge of PC with Windows based applications and calculator.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture.
• Coaches tellers to ensure accurate, efficient service.
• Identify and resolve complex client servicing issues.
• Transition clients to a Banker for financial wellness conversations.
• Assist clients in achieving financial goals using wellness tools.
• Oversee day-to-day teller line operations and scheduling.

Skills

Client relationship skills

Cash handling

Team leadership

Time management

Windows PC proficiency

Communication

Education

High school diploma or GED

Job description

KeyCorp is seeking a Lead Teller to serve as a trusted advisor in our Bountiful branch. You will supervise teller operations, coach staff, and resolve complex client servicing issues while guiding customers toward appropriate banking solutions.

You will observe and improve client experiences, balance cash drawers, and ensure regulatory compliance. This role requires a high school diploma or GED and at least three years in client relations and cash handling, with strong leadership and