Senior Teller & Branch Experience Coach

KeyBank; Clay Arsenal (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank Lead Teller role in a Hartford branch focuses on delivering outstanding client service, coaching tellers, and resolving complex servicing issues. You guide customers toward banking solutions and transition them to bankers for deeper financial wellness conversations.

You'll balance cash, supervise teller activities, and support branch operations while upholding regulatory and security standards. Saturday shifts may be required.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Experience leading, motivating, and fostering teamwork.
• Strong organizational skills and ability to manage multiple tasks.
• Notary License preferred.

Responsibilities

• Embed a strong client experience culture with every client and teammate.
• Oversee teller functions and coach tellers in a branch setting.
• Identify and resolve complex client servicing issues.
• Transition clients to a Banker for deeper financial wellness discussions.
• Assist clients in achieving financial goals with wellness tools.
• Attend morning huddles and end-of-day debriefs.
• Follow compliance, audit, and security procedures and balance cash drawers.
• Onboard and train new Tellers; participate in scheduling and coaching.
• Work Saturdays as directed by management.

Skills

Client relationship skills

Cash handling

Leadership

Organizational skills

Time management

Sales and service

Financial wellness

Communication skills

Education

High School Diploma or GED

Tools

Windows

Calculator

Job description

KeyBank Lead Teller role in a Hartford branch focuses on delivering outstanding client service, coaching tellers, and resolving complex servicing issues. You guide customers toward banking solutions and transition them to bankers for deeper financial wellness conversations.

You'll balance cash, supervise teller activities, and support branch operations while upholding regulatory and security standards. Saturday shifts may be required.