Lead Teller & Branch Client Success Coach

KeyBank; Washington Mills (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

KeyBank in New Hartford, NY is seeking a Lead Teller to serve as a trusted advisor and primary troubleshooter for client service needs. You will supervise teller activities, coach staff, and help transition clients to a banker for deeper financial wellness discussions.

You will manage day-to-day teller line duties, scheduling, staffing, and branch compliance, while upholding service excellence and regulatory standards. This position requires strong customer service and leadership.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• Minimum 3 years of demonstrated client relationship skills.
• Experienced in cash handling and working knowledge of Windows-based applications.

Responsibilities

• Lead teller team in daily operations and scheduling.
• Resolve complex client service issues and refer to bankers.
• Coach tellers to enhance client experience and efficiency.
• Maintain branch compliance with regulatory procedures.

Skills

Client relationship

Cash handling

Leadership

Teamwork

Regulatory compliance

Sales & service

Education

High School Diploma / GED

Tools

Windows PC

Calculator

Job description

KeyBank in New Hartford, NY is seeking a Lead Teller to serve as a trusted advisor and primary troubleshooter for client service needs. You will supervise teller activities, coach staff, and help transition clients to a banker for deeper financial wellness discussions.

You will manage day-to-day teller line duties, scheduling, staffing, and branch compliance, while upholding service excellence and regulatory standards. This position requires strong customer service and leadership.