Senior Teller & Client Experience Coach

KeyBank; Killingly (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank in Danielson, CT seeks a Lead Teller to act as a trusted resource for client servicing and as the primary troubleshooter for complex needs. You’ll supervise the teller line, coach staff, and ensure branch compliance with regulatory and security controls.

You will identify financial wellness opportunities, transition clients to a Banker, and assist in onboarding new tellers. The role requires strong client relationships, cash handling, and leadership, with Saturday shifts as directed.

Qualifications

• 3+ years demonstrated superior client relationship skills.
• 3+ years experience in cash handling.
• Working knowledge of PC with Windows-based applications.
• Demonstrated ability to lead, motivate, and foster teamwork.
• Demonstrated organizational skills while managing multiple tasks.

Responsibilities

• Embodies a strong client experience culture and coaches others to do so.
• Coaches tellers and oversees day-to-day teller line duties in a branch.
• Identifies and resolves complex client servicing issues.
• Observes and uncovers financial wellness opportunities and transitions clients to a Banker.
• Assists clients in achieving financial goals through tools and guidance.
• Balances cash drawer and ensures regulatory and security procedures are followed.
• Supports onboarding and training of new tellers and participates in morning huddles.
• Maintains knowledge of product guides, fees, and policies to stay current.

Skills

Client relationship skills

Cash handling

Windows PC proficiency

Leadership

Organizational skills

Sales & service skills

Time management

Regulatory knowledge

Product and service promotion

Education

High School Diploma, GED, or equivalent business experience

Job description

KeyBank in Danielson, CT seeks a Lead Teller to act as a trusted resource for client servicing and as the primary troubleshooter for complex needs. You’ll supervise the teller line, coach staff, and ensure branch compliance with regulatory and security controls.

You will identify financial wellness opportunities, transition clients to a Banker, and assist in onboarding new tellers. The role requires strong client relationships, cash handling, and leadership, with Saturday shifts as directed.