Lead Teller: Client Experience & Branch Coach

KeyBank; Hartford (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank is seeking a Lead Teller in Hartford, CT to join our branch team. You will oversee teller operations, coach staff, handle complex client servicing issues, and coordinate scheduling and branch compliance to ensure a seamless client experience.

You will identify financial wellness opportunities, guide clients toward bankers for deeper conversations, and promote banking products while upholding regulatory standards and a high level of integrity.

Qualifications

• High School Diploma, GED, or equivalent business experience.
• 3+ years demonstrated superior client relationship skills.
• Experience in cash handling and teller operations.
• Ability to lead, motivate, and foster teamwork.
• Proficient with branch technology and compliance requirements.

Responsibilities

• Provide excellent client service and resolve servicing issues in-branch.
• Coach tellers and manage teller line operations.
• Identify financial wellness opportunities and transition clients to bankers.
• Ensure branch regulatory, security, and audit controls compliance.
• Balance cash drawers and manage scheduling.
• Promote bank products and services to clients.

Skills

Client relationship

Cash handling

Leadership

Team coaching

Attention to detail

Banking products knowledge

Windows

Education

High School Diploma/GED

Tools

Windows PC

Calculator

Job description

KeyBank is seeking a Lead Teller in Hartford, CT to join our branch team. You will oversee teller operations, coach staff, handle complex client servicing issues, and coordinate scheduling and branch compliance to ensure a seamless client experience.

You will identify financial wellness opportunities, guide clients toward bankers for deeper conversations, and promote banking products while upholding regulatory standards and a high level of integrity.