Lead Teller | Customer Experience Coach

PNC Financial Services Group, Inc.; Denver (CO); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Paid holidays and vacation days

Job summary

PNC Financial Services Group, Inc. in Westminster, CO seeks a Lead Teller to coach tellers and enhance customer financial wellbeing.

This in-office role focuses on delivering a differentiated experience while identifying opportunities and guiding customers through PNC solutions, with strong emphasis on accuracy and efficiency. Bilingual Spanish is preferred; no degree is required and typical related experience is expected.

Qualifications

• Typically requires 1+ years of related experience.
• Education: No Degree required.
• Bilingual Spanish preferred.

Responsibilities

• Lead and coach tellers to deliver a strong customer experience.
• Identify banking opportunities and refer to branch staff.
• Educate customers on alternatives and leveraging technology.
• Support Branch Manager with performance and hiring processes.
• Ensure daily operations and maintenance are accurate and efficient.

Skills

Customer service

Communication

Coaching others

Problem solving

Attention to detail

Managing priorities

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Westminster, CO seeks a Lead Teller to coach tellers and enhance customer financial wellbeing.

This in-office role focuses on delivering a differentiated experience while identifying opportunities and guiding customers through PNC solutions, with strong emphasis on accuracy and efficiency. Bilingual Spanish is preferred; no degree is required and typical related experience is expected.