Senior Teller & Coach: Elevate Customer Experience

PNC Financial Services Group, Inc.; Colorado; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Castle Rock, CO. The role involves coaching tellers to deliver exceptional service, identifying opportunities, and guiding customers through banking options to improve financial wellbeing.

The position emphasizes in-person engagement, adherence to policies, and supporting branch operations under the Branch Banking umbrella in an in-office environment.

Qualifications

• Roles at this level typically do not require a university/college degree, high school diploma or GED, but do require related experience or product knowledge to accomplish primary duties.
• Typically requires 1+ years of related experience.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Accuracy and Attention to Detail

Addressing Customer Needs

Coaching Others

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Castle Rock, CO. The role involves coaching tellers to deliver exceptional service, identifying opportunities, and guiding customers through banking options to improve financial wellbeing.

The position emphasizes in-person engagement, adherence to policies, and supporting branch operations under the Branch Banking umbrella in an in-office environment.