Lead Teller - Customer Experience Coach

PNC; United States; Presencial; USD 41 000 - 69 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical and prescription coverage

Dental and vision options

401(k) with company match

Life insurance

Paid time off

Resumo da oferta

PNC is seeking a Lead Teller to join its retail organization in Lakewood, CO. The role emphasizes coaching tellers, delivering a superior customer experience, and identifying banking opportunities during customer interactions.

Based in-office at a PNC branch, the Lead Teller will mentor staff, support branch operations, and collaborate with management. The position highlights adherence to policies and continued customer-focused service in a dynamic banking environment.

Qualificações

• 1+ years of related experience typically required.
• In lieu of a degree, a combination of education, certifications, and experience may be considered.

Responsabilidades

• Coaches, mentors and leads tellers to deliver a customer experience that improves financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Oversees lobby engagement activities and uses technology to position PNC products.
• Assists Branch Manager in performance management and new hire processes.

Conhecimentos

Banking

Customer Service

Sales

Communication

Identify Opportunities

Digital Awareness

Formação académica

No Degree

Descrição da oferta de emprego

PNC is seeking a Lead Teller to join its retail organization in Lakewood, CO. The role emphasizes coaching tellers, delivering a superior customer experience, and identifying banking opportunities during customer interactions.

Based in-office at a PNC branch, the Lead Teller will mentor staff, support branch operations, and collaborate with management. The position highlights adherence to policies and continued customer-focused service in a dynamic banking environment.