Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Lakewood, Northern (CO, KY); Hybrid; USD 41,000 - 69,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Lakewood, CO. The role focuses on coaching tellers, delivering a superior customer experience, and driving financial wellbeing through proactive conversations and referrals. Bilingual (Spanish) preferred, and the position operates in-office.

The role emphasizes adherence to policies, effective communication, and supporting branch operations while contributing to customer loyalty and revenue growth.

Qualifications

• Typically requires 1+ years of related experience.
• No university degree required.
• Bilingual Spanish preferred.

Responsibilities

• Coach, mentor and lead tellers to deliver a differentiated customer experience.
• Educate customers on options for managing financial transactions and opportunities for referrals.
• Engage customers in lobby activities to connect them with PNC products.
• Refer opportunities to branch staff as appropriate.
• Assist the Branch Manager in performance management and hiring processes.

Skills

Customer Service

Accountability

Banking

Client Loyalty

Proactive Sales

Leveraging Technology

Digital Awareness

Clear Communication

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller based in Lakewood, CO. The role focuses on coaching tellers, delivering a superior customer experience, and driving financial wellbeing through proactive conversations and referrals. Bilingual (Spanish) preferred, and the position operates in-office.

The role emphasizes adherence to policies, effective communication, and supporting branch operations while contributing to customer loyalty and revenue growth.