Lead Teller & Customer Experience Coach

PNC Financial Services Group, Inc.; Colorado; On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k) with company match

Paid holidays & leave

Tuition assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Lead Teller for our Lakewood, CO branch. The role coaches tellers, delivers a unique customer experience, and identifies opportunities to grow banking relationships.

This in-office position emphasizes teamwork, process accuracy, and adherence to policies. Bilingual Spanish is preferred to serve our diverse customer base. Typically requires 1+ years of related experience; no university degree is required.

Qualifications

• Typically requires 1+ years of related experience.
• No university degree is required.
• Spanish speaking preferred.

Responsibilities

• Coach, mentor and lead tellers to deliver a top-notch customer experience.
• Identify banking opportunities during customer interactions and refer as appropriate.
• Educate customers on options for managing financial transactions with technology.
• Ensure branch daily operations and maintenance are efficient and accurate.
• Assist the Branch Manager in performance management and hiring processes.

Skills

Customer Service

Sales Skills

Bilingual Spanish

Financial Knowledge

Communication

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Lead Teller for our Lakewood, CO branch. The role coaches tellers, delivers a unique customer experience, and identifies opportunities to grow banking relationships.

This in-office position emphasizes teamwork, process accuracy, and adherence to policies. Bilingual Spanish is preferred to serve our diverse customer base. Typically requires 1+ years of related experience; no university degree is required.