Senior Teller and Customer Experience Coach

PNC; Libertyville (IL); On-site; USD 41,000 - 69,000; Full time

Job summary

PNC is seeking a Lead Teller based at the Libertyville/Chicago Main Branch in Libertyville, IL. The role focuses on coaching tellers to deliver exceptional customer experiences and to identify opportunities for banking products during customer interactions.

Customer education on digital tools and efficient transaction handling are part of daily duties. This role supports branch leadership in performance management and recruitment while maintaining adherence to policies and risk guidelines.

Qualifications

• 1+ years of related experience or equivalent
• No university/college degree required; applicable combination of education, certifications and experience considered

Responsibilities

• Lead and coach tellers to deliver a unique customer experience
• Identify banking opportunities during customer interactions and refer appropriately
• Educate customers on using technology and options for transactions
• Assist Branch Manager with performance management and hiring processes
• Ensure daily operations and maintenance transactions are completed accurately

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Lead Teller based at the Libertyville/Chicago Main Branch in Libertyville, IL. The role focuses on coaching tellers to deliver exceptional customer experiences and to identify opportunities for banking products during customer interactions.

Customer education on digital tools and efficient transaction handling are part of daily duties. This role supports branch leadership in performance management and recruitment while maintaining adherence to policies and risk guidelines.